Privacy Policy

These are our privacy policies and practices (“Privacy Policy”) regarding the collection, use, and disclosure of Personal Information in connection with (this “Website”).

The term “Personal Information” refers to information that can be used to identify you as an individual, including for example your name, birth date, e-mail address, mailing address, or telephone number. PharmaCielo recognizes the sensitivity of Personal Information. It should only be collected and retained for legitimate purposes and must be handled with care and respect. PharmaCielo shall not collect, use, or disclose your Personal Information without your  knowledge and consent, except as described in this Privacy Policy or as may be specifically permitted or required by applicable law.

As a Canadian organization, we will be bound by both Federal and Provincial legislation with regards to the protection of personal information.  As a global organization we will remain sensitive to, and will adhere to where applicable, International laws pertaining to the protection of personal information.

Our Privacy Policy ensures that all of your Personal Information is handled properly with procedures that are compliant with Federal and Provincial requirements.  Our Privacy Policy can be reasonably modified from time to time as may be desired or required.  No notice will be advanced, and you are advised to regularly review our Privacy Policy in order to refresh yourself and identify any changes.

A. Collection and Use of Personal Information

PharmaCielo collects and uses Personal Information in a lawful manner and only when it is reasonably necessary to do so for the provision of requested services, products, or information or as may be required or permitted by applicable laws. This information is generally provided voluntarily. However, information relevant to your request may also be obtained from authorized representatives and/ or appropriate regulatory bodies.

Whenever we request Personal Information, we will be transparent of its purpose. The collected Personal Information will be used only for the stated purpose, a requisite ancillary purpose, to improve our offerings, to tailor your visit to the Website, and for such other purposes later consented to.

Consent for the collection, use, and disclosure of Personal Information may be express or implied, physical or electronic, given in writing, orally, or by toggling a check-off box, or by inference from conduct, such as (without limitation) by use of any services or products.

The Website is not designed for minors.  We do not knowingly collect or solicit personal information from minors, and we do not knowingly allow such persons to use this Website. If you are a minor, please do not attempt to use this Website or send any information about yourself to us.

From time to time, we may offer interactive services which allow you to share information with other individuals on the Website, such as message boards, user reviews, or similar functions. These features may permit you to publish personal information about yourself or about another individual. By submitting such information, you:

1) consent to its collection, retention, and public disclosure by PharmaCielo; and

2) represent having obtained the same consent from any other individual whose Personal Information is being posted, as applicable.

We will not be responsible for actively monitoring or moderating information submitted or posted by the users of the website and accept no responsibility or liability for any content, including without limitation Personal Information, posted in this manner.

If you believe that your Personal Information has been posted by a third party without consent, you should contact our Privacy Officer to notify us so that the complaint may be investigated and the content removed if it is appropriate to do so.

Additionally, ‘cookies’ from this website may collect non-identifying information. A cookie will not collect any information that is not otherwise provided to us. Cookies can be disabled or cleared using the tools of most web browsers.

In order to improve our processes, products, and service offerings, we may from time to time make use of non-identifying information for research purposes.

B. Personal Access

You are entitled, with certain legal restrictions, to access and review your Personal Information held by us. Such legal restrictions include, without limitation, if providing access to the Personal Information would impede a criminal investigation or result in the disclosure of other protected information. We will respond within a reasonable timeframe to all such requests for access and revision and either provide access to the Personal Information or, if permissible, explain why access is denied.

Accurate Personal Information is required for efficient and effective delivery of products and services. You may contact the Privacy Officer using the contact information provided below to modify or correct any Personal Information. Corrections must be made within a reasonable timeframe.

Requests for access to Personal Information should be made to the Privacy Officer.

C. Disclosure of Personal Information

It will be necessary for PharmaCielo to disclose your Personal Information to certain third parties in carrying out your requests or as necessary for completing the otherwise permitted uses of Personal Information. Personal Information may also be provided to our professional advisors in connection with our commercial operations. In any such case, we will take measures to ensure that any such parties accessing your Personal Information have appropriate safeguards in place to reasonably ensure the protection of your Personal Information.

We may be required to disclose Personal Information to law enforcement officials, regulatory bodies, or government agencies pursuant to a legal investigation.

We may also disclose Personal Information to establish or exercise our legal rights or reasonably defend against legal claims.

Except as may be specifically provided in this Privacy Policy, PharmaCielo will obtain your consent prior to disclosing any Personal Information or using Personal Information for purposes other than those for which you have explicitly or implicitly given.

D. Retention and Security

Retention Timeframes
We are not expected to retain any Personal Information longer than is necessary to fulfill the purpose(s) for which the Personal Information was provided, except as may be required by any Federal or Provincial record keeping requirements. This may involve the retention of your Personal Information for a period exceeding your actual relationship with PharmaCielo.

Storage and Processing Outside of Canada
We make use of third-party service providers to store and process data, including Personal Information, on our behalf. This may involve the use of servers or other facilities located in foreign jurisdictions. Third-party service providers are only authorized to collect, use, or disclose your Personal Information as described in this Privacy Policy. Notwithstanding the foregoing, the government, courts, law enforcement, security, or regulatory agencies of foreign jurisdiction may be able to obtain access to or disclosure of Personal Information as permitted by the laws of that country.

PharmaCielo protects against the loss, misuse, and alteration of Personal Information with security measures appropriate to the sensitivity of the information, including through the use of physical, organizational, and technological measures and appropriate training of employees.

E. Targeted Advertising

We may utilize third-party advertising services (“Providers”) to present you with advertising on third-party Websites based on your previous interaction with the Website. The techniques they employ do not directly collect Personal Information, but could be used to collect information about your online activities over time and across different Websites. Please contact the Privacy Officer for direction to the Privacy Policy of any current Providers.

F. Opt Out

We will not send further communications without express or implied consent. You may opt out of receiving further communications by using any unsubscribe mechanism available in our email communications or by contacting the Privacy Officer. Any such opt-out will not apply to any communications that are required by law.

G. Questions or Complaints

Any questions regarding this Privacy Policy or complaints about PharmaCielo’s use or handling of Personal Information may be directed to our Privacy Officer (the “Privacy Officer”) using the contact information provided below:

PharmaCielo Ltd.
Attention: Privacy Officer

Any complaints received regarding our use or handling of Personal Information will be investigated within a reasonably timeframe. Upon concluding the investigation, the Privacy Officer will respond to the complaint and, if necessary, take appropriate measure to rectify the situation and maintain compliance with applicable law.